what we do

The Downtown Boston Business Improvement District creates a clean, safe, and vibrant environment for everyone who spends time in the area. Our mission is to transform downtown through programs and supplemental services targeting area needs.

  • Clean and Hospitality Ambassadors

    The Downtown Boston BID's Clean & Hospitality Ambassadors are hard at work seven days a week, nearly 24 hours a day, providing a wide range of supplemental services to downtown. From powerwashing and graffiti removal to assisting stranded motorists and helping visitors with directions, the Ambassadors are on the job!

  • Escort Program

    Downtown Boston BID Ambassadors are pleased to provide walking escorts throughout the BID district all year-long. Just call the BID Customer Service Hotline at 617-261-0066 at least 20 minutes prior to when you need an escort.

  • Ambassadors Making A Difference: Customer Feedback

    The Downtown Boston BID receives dozens of compliments a month from people from all over the world--as well as locals in the community--who have received vital assistance to our Clean & Hospitality Ambassadors. Click on the headline above to browse through some of the highlights.

  • Events and Programming

    From seasonal favorites such as the Downtown Crossing Block Parties to newer traditions--like Celebrate Downtown Boston week--the Downtown Boston BID continuously activates the downtown streetscape with lively programming.

  • Capital Improvements

    With its municipal partners and agencies, the Downtown Boston BID works to assess downtown's overall built environment, alert constituencies to upcoming infrastructure changes, provide mitigation for construction impacts, and develop and implement recommendations for uniform streetscape upgrades.

  • Upgrading Streetscapes & Beautification

    From overhead hanging planters, to wind banners, holiday starlights, and more, the Downtown Boston BID vigorously works to beautify and enhance the downtown streetscape through a wide range of visual amenities.

  • Pause: Downtown Boston Public Art

    "Pause" is the Downtown Boston BID's public art program. Its first installation, "Color Crossing," is an interactive piece by Kate Gilbert and Halsey Burglund. It is going up on the wall at Music Hall Place, the alleyway entrance to the Corner Mall between 15-17 Winter St.

  • Marketing and Promotion

    Through a variety of channels--weekly e-newsletter, social media, outdoor poster campaigns, maps, promotional literature, special events, and more--the Downtown Boston BID helps get the word out about downtown's numerous attractions, assets, and amenities.

  • Connecting to Social Services

    Committed to ensuring the best possible downtown experience for everyone, the Downtown Boston BID collaborates with numerous social service agencies to provide a diverse array of outreach services.

  • BID News

    Across multiple communication channels--weekly e-newsletter, social media, this website, targeted e-blasts--the Downtown Boston BID keeps a global audience informed of everything happening in our dynamic downtown: groundbreakings, new businesses, special events and promotions, and more!