BID Services

BID Ambassadors During COVID-19

Like all other organizations, the Downtown Boston BID has had to make operational adjustments in the face of the unprecedented challenges imposed by the ongoing COVID-19 pandemic. These include changes to how the BID’s dedicated Ambassadors deploy and interact. Our Ambassadors are observing all appropriate COVID-related safeguards: social distancing, wearing face masks, and more. Meanwhile, the BID staff has returned to the office, in full compliance with the Commonwealth’s Phase III (Office Spaces) mandatory safety standards and best practices. With the course of the pandemic constantly evolving, we are continuously monitoring COVID-19 announcements by local and state authorities—and maintaining a high level of preparedness in case operations need to be readjusted.

Through it all, the Ambassadors continue to fulfill their core mission with great diligence and efficiency. Cleaning, beautification, hospitality, and public-realm special projects remain the cornerstones of their service delivery. As the BID’s “eyes and ears” on the street, the Ambassadors are constantly relaying crucial information to the BID staff, which responds accordingly in collaboration with our network of City and State partner agencies, our member organizations, and various other stakeholders and liaisons.

For all other info pertaining to the pandemic in Downtown—including guides to reopened restaurants and retailers—please visit the various COVID-19 resources assembled within the orange banner at the top of this page.